Service Performance Packages

Structured audits, implementation and ongoing performance support designed to increase revenue, improve guest experience and drive consistent front-of-house execution.

01

Service Performance Audit

Identify where revenue is being lost and how to improve performance

  • Full assessment of the guest journey under real service conditions
  • Identification of missed revenue opportunities across service and upselling
  • Analysis of team performance, service flow and guest engagement
  • Evaluation of spend per head drivers and missed commercial opportunities
  • Benchmarking against industry standards and best-in-class operators
  • Commercial breakdown of potential revenue uplift
  • Structured report with prioritised actions and next steps
Lower capacity venue

From £500

Higher capacity venue

From £995

Pricing varies based on covers, team size and operational complexity.

Request an Audit
02

Implementation & Performance Improvement

Turn insight into measurable improvements in service and revenue

  • Design and implementation of a structured service model focused on revenue performance
  • Creation of clear service standards and operational frameworks
  • Development of upselling strategies to increase spend per head
  • On-site team training focused on guest engagement, confidence and consistency
  • Creation and management of KPIs linked to revenue and service delivery
  • Tracking and monitoring of performance improvements throughout implementation
  • Measurement of impact and ROI following implementation

Pricing varies based on covers, team size and operational complexity.

Discuss Implementation
03

Monthly Performance Retainer

Maintain performance, consistency and continued growth

Includes a monthly mystery diner visit to assess real service delivery, identify missed revenue opportunities and track performance improvements over time.

  • Ongoing monitoring of service performance and revenue drivers
  • Regular review and optimisation of spend per head performance
  • Continuous tracking and management of KPIs
  • Identification of new revenue opportunities and performance gaps
  • Ongoing team development and targeted training sessions
  • Performance reviews with management to maintain accountability
  • Monitoring and management of guest feedback and online reviews
  • Monthly reporting with clear insights, actions and commercial impact

Pricing varies based on covers, team size and operational complexity.

Enquire About Retainer

Example Return on Investment

Even small improvements in service execution can result in measurable increases in spend per head and overall revenue.

Lower Capacity Venue

80 covers per day
Current SPH: £28 → £30

+£2 × 80 covers = £160 per day

£160 × 30 days = £4,800 per month

+£4,800 monthly revenue increase

Higher Capacity Venue

180 covers per day
Current SPH: £38 → £41

+£3 × 180 covers = £540 per day

£540 × 30 days = £16,200 per month

+£16,200 monthly revenue increase

In many cases, implementation costs can be recovered within the first 4–6 weeks.

Calculate Your Own Revenue Opportunity

Enter your average covers and expected spend per head increase to estimate potential monthly revenue uplift.

Your estimated monthly revenue uplift will appear here.

Ready to Improve Performance?

If you want to identify missed revenue opportunities and strengthen service execution, get in touch to discuss the right approach for your venue.

Request a Proposal